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Welcome to our store!

Terms & conditions of sale

These terms and conditions of sale constitute a binding contract between Customer and Bross PC. Customer accept these terms and conditions of sale by making a purchase, placing an order or otherwise shopping on Bross PC, brosspc.com Website (the "Site"). These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the Site at the time customer initially places or modifies an order will govern the order in question.

These Terms and Conditions of Sale constitute the entire agreement between Customer and Bross PC relating to the terms and conditions of sale of products and services on the Site. Customer consents to receiving electronic records, which may be provided via a web browser or e-mail; individual consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting Bross PC at the address provided below.

Customer may issue a purchase order for administrative purposes only.  Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the terms and conditions of sale contained herein and in Bross PC invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these terms and conditions of sale or any purchase order or invoice related thereto.

Risk of Loss

If Customer provides Bross PC with Customer’s carrier account number or selects a carrier other than a carrier that regularly ships for Bross PC, title to products and risk of loss or damage during shipment passes Bross Computers to Customer upon shipment from Bross PC facility. For all other shipments, title to products and risk of loss or damage during shipment passes from Bross PC to Customer upon receipt by Customer. Title to software will remain with the applicable licensor(s). Bross PC retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Export Sales

If this transaction involves an export under the Export Administration Regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by Bross PC were exported in accordance with the Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.

Governing Law

These Terms and Conditions of Sale and any Sale hereunder will be Governed by the Laws of the State of Florida, without regard to conflicts of Laws Rules.  Any arbitration, enforcement of an Arbitration or Litigation will be brought in Florida and Customer consents to the Jurisdiction of The Federal and State Courts located in Florida and submits to the Jurisdiction thereof and waives the Right to change venue.  Customer further consents to the exercise of personal Jurisdiction by any such Court with respect any such proceeding.

Pricing Information; Availability Disclaimer

All pricing is subject to change. Bross PC reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, Bross PC cannot guarantee that it will be able to fulfill Customer’s orders.

Limitation of Liability

Neither Bross PC nor its affiliates will be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party.  Neither Bross PC nor its affiliates will be liable for products not being available for use or for lost or corrupted data or software or the provision of services by third parties.  Customer agrees that for any liability related to the purchase of products or services provided directly by Bross PC or its affiliates, Neither Bross PC nor its affiliates are liable or responsible for any amount of damages above the dollar  amount paid by customer for the product(s) or Service(s) giving rise to the Claim.

Bross PC will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

Arbitration

Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) arising from or relating to the products or services sold pursuant to these terms and conditions of sale, the interpretation or application of these terms and conditions of sale or the breach, termination or validity thereof, the relationships which result from these terms and conditions of sale (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto), or Bross PC advertising and marketing collectively, a “Claim” will be resolved, upon the election of Bross PC, customer or third parties involved, exclusively and finally by binding arbitration. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association, with offices in Miami, Florida. If arbitration is chosen by any party with respect to a Claim, neither Bross PC  nor Customer will have the right to litigate that Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable arbitration rules or by agreement of the parties. Further, Customer will not have the right to participate as a representative or member of any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in these terms and conditions of sale, this arbitration agreement is subject to the Federal Arbitration.The arbitration will take place in Miami, Florida. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to Bross PC arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.

Typhographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Bross PC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Bross PC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Bross PC shall immediately issue a credit to your credit card account in the amount of the charge.

Orders; Payment Terms; Interest; Taxes

SALES TAX
Orders billed by Bross PC will include sales tax on all orders shipped to Florida addresses, unless Florida State reseller certificates are submitted prior to purchase. To submit your Reseller Certificate for tax-exempt status, you must fax your reseller's license to our office at 305-597-5144 or email: sales@brosspc.com, Attention: Resellers Permit.

Orders are not binding upon Bross PCs unless accepted credit card transactions processed on the site Do not constitute acceptance of an order by Bross PC and we reserve the right to cancel any order for any reason. Terms of payment are within Bross PC sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. Bross PC may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold Bross PC harmless from, any applicable sales, use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of Bross PC costs of collection, including court costs, filing fees and attorney’s fees. All payments by Paypal, Amazon. Google Wallet or Wire Transfer must be completed within 24 hours of sale. If an order is not paid within the 24 hour window the order will become null and void.

Processing Time

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by the customer. Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

Time for Delivery

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier.

Ground Service is usually delivered within 7-10 buiness days after shipping from our store. All orders require 1-2 business days for processing before shipping from our store. Business days do not include holidays and weekends. Bross PC is not responsible for carrier delays.

Second Service is usually delivered 2 business days after shipping from our store. All orders require 1-2 business days for processing before shipping from our warehouse. Business days do not include holidays and weekends. Bross PC is not responsible for carrier delays.

Shipping and Handling Rates

Our customer-friendly shipping schedule is calculated on the Actual weigth of your shipment and the Type of Shipping Service that you specify ground, air or overnight. Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only once for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.

Credit / Debit Card Authorizations

An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.

Returns

Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Bross PC offers an exclusive 30 day return for refund policy. The following products are not accepted software programs, consumables and media are not returnable to Bross PC. All returns require a Return Authorization (RMA) number, which you can obtain online at http://www.brosspc.com or by email: support@brosspc.com All returns are subject to inspection. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please do not tape or write anything on the item or packaging. Bross PC reserves the right to refuse any such returns.  Non-Defective Product Return.  Customers may return most non-defective items, accidental orders or orders no longer needed/wanted will be subject to a restocking fee of 25%, all shipping, packaging, handling and related charges are not refundable.Return Procedures

Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA number issued by customer service clearly on the shipping label as instructed. Any merchandise returned to Bross PC without prior authorization will be refused. Bross PC cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

All returns must include the following:

Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)

Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization (RMA) written on the shipping label.

Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.)

Desktop, Laptops, Tablets may be returned or exchange within 14 days of original purchase date.

All unlocked cellphones and Tablets are not eligible for returns and/or exchanges.

Gift cards are not eligible for cash refunds.

The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website. Once an RMA is issued you have 10 days to return the product to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.

If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. When contacting the manufacturer, please be prepared to provide the following information: Date of purchase, Serial number and Manufacturer Part Number of the product that you would like to return or exchange.

Special Return Policies

Potentially Defective Products

All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information.

Please note that 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".

Non-Returnable Products

The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: personal care products, monitors,computer products, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Software programs, consumables and media are not returnable to Brosspc.com under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit). Returned products are subject to shipping and restocking charges.

Bross PC Custom Built PC and Server Warranty

The warranty term for Bross PC custom built PCs and servers is 1 (one) year from purchase, and is specifically listed for each product.

Bross PC Custom Built PCs and Servers are shipped with a "Void if removed" sticker on the chassis. Breaking or otherwise tampering with this quality seal will render wholly null and void Brosspc.com's warranty of this unit and any right you may have to warranty service.

All warranty services must be approved by Bross PC Customer Relations at support@brosspc.com prior to servicing.

Before returning any products for warranty service, please contact Bross PC Customer Service Department for a Warranty Service Authorization.

In order to expedite warranty service, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, and reason for service.

In order to be eligible for warranty service, items must be 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete and returned in original packaging.

Customer is responsible for shipping charges to Bross PC center for all products being shipped for warranty service. Repaired products will be shipped by Bross PC to Customer, at Bross PC expense, using Ground shipping.

Customer is responsible for all risk of loss and damage to products being shipped for warranty service. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your serviced product.

General Disclaimers

We reserve the right to notify customers and cancel the sale for any reason. We shall not be held liable for any such cancellation and/or closure.

Returns and adjustments to methods of payment may take 10-14 business days after the return is authorized. Returned product must have an RMA number written on the shipping label.

All products must be returned with all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.

Customer is responsible for shipping charges to Bross PC distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Bross PC to Customer, at Bross PC expense, using the same shipping method as was used by Customer to ship the original products back to Bross PC.

Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Bross PC is not responsible for any loss or damage that occurs to products shipped for return, exchange, or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express. This is for your protection as well as to ensure quick action on your return.