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Welcome to our store!

Processing Time

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is depends on the policies of the bank that issued your card and ranges from 1 to 7 business days. Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by the customer. Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

Time for Delivery

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. Ground Service is usually delivered within 5-7 business days after shipping from our store. All orders require 1 business days for processing before shipping from our store. Business days do not include holidays and weekends. Bross PC is not responsible for carrier delays. Second Service is usually delivered 2 business days after shipping from our store. All orders require 1 business days for processing before shipping from our warehouse. Business days do not include holidays and weekends. Bross PC is not responsible for carrier delays.

Shipping and Handling Rates

Our customer-friendly shipping schedule is calculated on the Actual weight of your shipment and the Type of Shipping Service that you specify ground, air or overnight. Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only once for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us. Domestic orders will be shipped via USPS of FedEx. Please be aware that we do not assume responsibility for wrong or undeliverable addresses.

International Shipments

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Please do not confuse them for additional shipping charges. All International orders are shipped via United States Postal Services USPS Express International of FedEx International.

Returns

Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Bross PC offers an exclusive 30 day return for refund policy. The following products are not accepted software programs, consumables and media are not returnable to Bross PC. All returns require a Return Authorization (RMA) number, which you can obtain online at http://www.brosspc.com or by email: support@brosspc.com All returns are subject to inspection. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please do not tape or write anything on the item or packaging. Bross PC reserves the right to refuse any such returns.  Non-Defective Product Return.  Customers may return most non-defective items, accidental orders or orders no longer needed/wanted will be subject to a restocking fee of 25%, all shipping, packaging, handling and related charges are not refundable.

Return Procedures

Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA number issued by customer service clearly on the shipping label as instructed. Any merchandise returned to Bross PC without prior authorization will be refused. Please ship your parcel back to Bross Computers. Bross PC cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

All Returns must include the following:

Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.) Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status. Valid Return Merchandise Authorization (RMA) written on the shipping label. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.) Manufacturer documentation (manuals, warranty cards, registration information, etc.) Desktop, Laptops, Tablets may be returned or exchange within 14 days of original purchase date. All unlocked cellphones and Tablets are not eligible for returns and/or exchanges. Gift cards are not eligible for cash refunds. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval. Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website. Once an RMA is issued you have 10 days to return the product to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product. If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. When contacting the manufacturer, please be prepared to provide the following information: Date of purchase, Serial number and Manufacturer Part Number of the product that you would like to return or exchange.

Special Return Policies

Potentially Defective Products

All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information. Please note that 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".

Non-Returnable Products

The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: personal care products, monitors,computer products, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Software programs, consumables and media are not returnable to Brosspc.com under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit). Returned products are subject to shipping and restocking charges.

Bross PC Custom Built PC and Server Warranty

The warranty term for Bross PC custom built PCs and servers is 1 (one) year from purchase, and is specifically listed for each product. Bross PC Custom Built PCs and Servers are shipped with a "Void if removed" sticker on the chassis. Breaking or otherwise tampering with this quality seal will render wholly null and void Brosspc.com warranty of this unit and any right you may have to warranty service. All warranty services must be approved by Bross PC Customer Relations at support@brosspc.com prior to servicing. Before returning any products for warranty service, please contact Bross PC Customer Service Department for a Warranty Service Authorization. In order to expedite warranty service, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, and reason for service. In order to be eligible for warranty service, items must be 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete and returned in original packaging. Customer is responsible for shipping charges to Bross PC center for all products being shipped for warranty service. Repaired products will be shipped by Bross PC to Customer, at Bross PC expense, using Ground shipping. Customer is responsible for all risk of loss and damage to products being shipped for warranty service. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your serviced product.

General Disclaimers

We reserve the right to notify customers and cancel the sale for any reason. We shall not be held liable for any such cancellation and/or closure. Returns and adjustments to methods of payment may take 10-14 business days after the return is authorized. Returned product must have an RMA number written on the shipping label. All products must be returned with all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. Customer is responsible for shipping charges to Bross PC distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Bross PC to Customer, at Bross PC expense, using the same shipping method as was used by Customer to ship the original products back to Bross PC. Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Bross PC is not responsible for any loss or damage that occurs to products shipped for return, exchange, or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as USPS, UPS, Federal Express. This is for your protection as well as to ensure quick action on your return.