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Welcome to our store!

Customer Service

  • Shipping & Delivery

    Processing Time

    Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is depends on the policies of the bank that issued your card and ranges from 1 to 7 business days. Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by the customer. Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

    Time for Delivery

    Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. Ground Service is usually delivered within 5-7 business days after shipping from our store. All orders require 1 business days for processing before shipping from our store. Business days do not include holidays and weekends. Bross PC is not responsible for carrier delays. Second Service is usually delivered 2 business days after shipping from our store. All orders require 1 business days for processing before shipping from our warehouse. Business days do not include holidays and weekends. Bross PC is not responsible for carrier delays.

    Shipping and Handling Rates

    Our customer-friendly shipping schedule is calculated on the Actual weight of your shipment and the Type of Shipping Service that you specify ground, air or overnight. Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only once for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us. Domestic orders will be shipped via USPS of FedEx. Please be aware that we do not assume responsibility for wrong or undeliverable addresses.

    International Shipments

    Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Please do not confuse them for additional shipping charges. All International orders are shipped via United States Postal Services USPS Express International of FedEx International.

  • Privacy & Security

    Bross PC recognizes that respecting user privacy over the Internet is the most importance. This privacy Policy is designed to provide information about the privacy and data collection practices for the site: http://www.brosspc.com. The Site is operated by Bross PC.

    In these instances, Bross PC will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

    Security

    We are committed to ensuring that your information is secure. In order to prevent un-authorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • Returns & Replacements

    Returns

    Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Bross PC offers an exclusive 30 day return for refund policy. The following products are not accepted software programs, consumables and media are not returnable to Bross PC. All returns require a Return Authorization (RMA) number, which you can obtain online at http://www.brosspc.com or by email: support@brosspc.com All returns are subject to inspection. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. Please do not tape or write anything on the item or packaging. Bross PC reserves the right to refuse any such returns.  Non-Defective Product Return.  Customers may return most non-defective items, accidental orders or orders no longer needed/wanted will be subject to a restocking fee of 25%, all shipping, packaging, handling and related charges are not refundable.

    Return Procedures

    Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA number issued by customer service clearly on the shipping label as instructed. Any merchandise returned to Bross PC without prior authorization will be refused. Please ship your parcel back to Bross Computers. Bross PC cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

    All Returns must include the following:

    Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.) Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status. Valid Return Merchandise Authorization (RMA) written on the shipping label. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.) Manufacturer documentation (manuals, warranty cards, registration information, etc.) Desktop, Laptops, Tablets may be returned or exchange within 14 days of original purchase date. All unlocked cellphones and Tablets are not eligible for returns and/or exchanges. Gift cards are not eligible for cash refunds. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval. Unless otherwise stated below, you have 30 days from the date of your order placement (regardless of when you actually took delivery of the product) to get a valid RMA from our website. Once an RMA is issued you have 10 days to return the product to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product. If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the manufacturer or other entities related to your product, and cannot guarantee their return policies. When contacting the manufacturer, please be prepared to provide the following information: Date of purchase, Serial number and Manufacturer Part Number of the product that you would like to return or exchange.

    Special Return Policies

    Potentially Defective Products

    All Potentially Defective Product claims should be sent directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information. Please note that 99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".

    Non-Returnable Products

    The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: personal care products, monitors,computer products, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Software programs, consumables and media are not returnable to Brosspc.com under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit). Returned products are subject to shipping and restocking charges.

    Bross PC Custom Built PC and Server Warranty

    The warranty term for Bross PC custom built PCs and servers is 1 (one) year from purchase, and is specifically listed for each product. Bross PC Custom Built PCs and Servers are shipped with a "Void if removed" sticker on the chassis. Breaking or otherwise tampering with this quality seal will render wholly null and void Brosspc.com warranty of this unit and any right you may have to warranty service. All warranty services must be approved by Bross PC Customer Relations at support@brosspc.com prior to servicing. Before returning any products for warranty service, please contact Bross PC Customer Service Department for a Warranty Service Authorization. In order to expedite warranty service, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, and reason for service. In order to be eligible for warranty service, items must be 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete and returned in original packaging. Customer is responsible for shipping charges to Bross PC center for all products being shipped for warranty service. Repaired products will be shipped by Bross PC to Customer, at Bross PC expense, using Ground shipping. Customer is responsible for all risk of loss and damage to products being shipped for warranty service. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your serviced product.

  • Ordering

    Sales Tax
    Orders billed by Bross PC will include sales tax on all orders shipped to Florida addresses, unless Florida State reseller certificates are submitted prior to purchase. To submit your Reseller Certificate for tax-exempt status, you must fax your reseller's license to our office at 305-597-5144 or email: sales@brosspc.com, Attention: Resellers Permit.

    Orders are not binding upon Bross PCs unless accepted credit card transactions processed on the site Do not constitute acceptance of an order by Bross PC and we reserve the right to cancel any order for any reason. Terms of payment are within Bross PC sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. Bross PC may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold Bross PC harmless from, any applicable sales, use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of Bross PC costs of collection, including court costs, filing fees and attorney’s fees. All payments by Paypal, Amazon. Google Wallet or Wire Transfer must be completed within 24 hours of sale. If an order is not paid within the 24 hour window the order will become null and void.

  • Payment, Pricing & Promotions

    Credit / Debit Card Authorizations

    An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.